Delivery & Pick Up FAQ
How does pricing work for variable weight products like produce or meat?
Some items are priced by weight. The listed price for weighted items is always listed dollar per pound. If you choose to shop by count of the product, the actual charge will be the weight of the total count of the items x $ per pound. You will only be charged for the exact weight and price of the product you receive.
For example, if you choose to buy 3 asparagus, which is listed on our website as $1 per pound, we will authorize your card to hold $13 ($10 for additional amount hold plus $3 (3 x $1/lb)) for three asparagus. Upon picking the items by our staff, our staff will weigh the 3 count of asparagus. If the 3 asparagus weigh a total of 0.50 LB, you will only be billed and charged $0.50 ($1/lb x 0.5LB). The authorized amount will be released in a few days.
Any dollar per pound pricing for all products listed on our website is the exact pricing as our in-store. We do not mark up prices online. Prices will be updated frequently to reflect our current promotions in stores.
Is there a fee for in-store pick up?
No, Arteaga's is pleased to offer same day in-store pick up FREE of charge. Simply place your order online before 7:30pm and you will be notified via text message once your order is ready for pick up. Please allow 1.5 hours for order preparation. All orders must be picked up before 9pm.
What is the minimum order amount to get free delivery?
FREE Same-day Delivery on $50 or more (before tax) in qualifying zip codes or $10 Flat-Rate Same-Day Delivery for all orders under $50.
How long will my delivery take?
If you order by 1pm, the estimated delivery time is between 3:30 - 7pm same day. Any orders received after 1pm will be delivered the following day for an estimated delivery between 3:30 - 7pm.
You will receive a text message when our driver is on its way to deliver your order.
Where do you deliver to?
During this time, we are only offering online ordering and delivery in selected areas of:
|Cupertino||San Juan Bautista|
|Holy City||Santa Clara|
|Los Gatos||Scotts Valley|
|Morgan Hill||Union City|
Check your zip code here to see if we offer delivery to your area!
Can I make special requests with my order?
Yes, after you add items to the shopping cart, you can leave the message in the field under "Special instructions for seller" in the shopping cart. We will do our best to meet all special instructions, but cannot guarantee all requests will be fulfilled.
I am unable to check out, the page says "Sorry, we don't ship to United States".
At this time, we are only offering online order and delivery services to select markets (please se list above). If you try to place an online order and get this error message, it means we don't deliver to your zip code yet. Please check back soon as we are expanding our delivery services over time.
When will you expand online ordering and delivery to other areas?
Our online ordering and delivery system is in beta stage and we are testing it out to make sure it works smoothly. We hope to expand online ordering and delivery service the second half of 2017. Stay tuned for updates!
Will I be notified that my order is coming soon?
Yes. After you submit your online order, you will receive an automated text AND email notification with confirmation details. These are automated messages so please do not reply to the email or text. If you need to get ahold of someone, please contact our store immediately at (408) 847-7542.
Do I need to be there for the delivery?
No. Your automated text and an email alert will notify you in advance of when your delivery will happen. Our delivery driver will attempt to meet you in person for delivery, but has a tight delivery schedule to maintain. If no one is there to pick up the order in person, the driver will generally leave the items by the door or by the front desk.
Don't worry if you are not at home to receive the order. Your order will be prepared with necessary ice gel packs and/or insulation material to keep your groceries fresh for a few hours. We advise all of customers to place groceries in the refrigerator as soon as they can.
What should I do if I can't find my order or it doesn't arrive?
If you received a text message or email that stated the delivery has been made but you cannot locate the items, please contact our store immediately at (408) 847-7542. We try our best to make the delivery process as smooth as possible, but we are still in beta testing phase.
What if I receive my order and it is wrong?
If you receive the wrong order, please contact the store immediately at (408) 847-7542.
Should I tip the drivers?
Our drivers do not carry cash. Please do not tip them.
Can I split a check with other people?
Unfortunately, payments cannot be split at this time.